Responsible Gambling For Online Operators

Meet your compliance requirements with our comprehensive RG course. Our multi-format course educates staff on the importance of promoting safe and responsible gambling.

Ideal for:  Customer facing personnel, such as customer support, retention, marketing, the RG team and monitoring functions.

5 1 total hours

Responsible Gambling For Online Operators

Price:

€9.99
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  • Understanding the difference between responsible gambling and problem gambling
  • Recognise the different player types and gambling-related vulnerabilities
  • Recognise the different indicators that a player can exhibit in relation to problem gambling
  • Learn about the impact of problem gambling on the player
  • Familiarise yourself with the common misconceptions of gambling and aggravating factors of gambling products
  • Learn about the different gambling management tools and resources available to assist in managing gambling activity

Course Content

Essential insight for all staff in a customer facing position

Social responsibility is a top priority for all well-regulated iGaming Operators and staff training on responsible gambling forms a central part of this. Staff will gain a thorough understanding of Responsible Gambling principles and the crucial role of safeguarding players from gambling-related harm. Our engaging and comprehensive training equips employees with valuable knowledge to identify and respond to warning signs of problem gambling through real-life scenarios, providing a practical understanding of how to assist players who may be struggling with their gambling. Plug-in solution: We’ve developed first to market plug-in technology for several European markets, including Belgium, Denmark, Europe, France, Germany, Gibraltar, Italy, Malta, Spain, Sweden, the Netherlands, and the UK. The courses will be delivered in a modular format, whereby learners will take a ‘foundation’ course that covers core principles of RG followed by the relevant jurisdiction-specific regulations to complete the training.