Customer-facing employees may encounter players in severe distress, expressing intentions of self-harm. It is imperative for employees to understand the necessary steps to assess the individual’s risk and effectively manage the threat of suicide.

This module delves into diverse strategies to adeptly handle situations involving highly distressed individuals articulating suicidal thoughts. It also guides employees in assessing risks through direct, suicide-related questions and utilising a specialised suicide screening tool. Moreover, it provides valuable tips on addressing more critical situations and assisting players in immediate crisis scenarios.